Genesys recognizes BT, Nextira One, Newpoint – Orange Business Services and NCR with regional awards at Genesys EMEA Partner Forum

South African firm Intelleca takes ‘New Partner of the Year’ title and Swisscom wins EMEA ‘Managed Services Partner of the Year’

At its annual partner forum in London, 4-6 June 2007, Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), announced the Genesys EMEA (Europe, Middle East and Africa) Partner awards for 2006. Regional awards went to Nextira One in DACH (Germany, Austria and Switzerland), Newpoint – Orange Business Services in SE (Southern Europe), Nextira One Belgium in Northern Europe, NCR Pakistan in ECEMEA (East and Central Europe, Middle East and Africa), and BT in UK and Ireland.

Intelleca, a South African-based provider of speech, self-service and contact centre solutions, was announced Genesys New Partner of the Year for EMEA. Swisscom, Switzerland’s leading telecommunications company, received the EMEA Managed Services Partner of the Year Award.

NextiraOne, winner in both DACH (Nextira One DACH) and Northern Europe (Nextira One Belgium), has succeeded in winning key strategic deals in DACH region with Genesys Business Process Routing as a key competitive differentiator and has delivered with its highly focused go-to-market strategy in Belgium to new customers and markets, and new solutions to existing customers. BT is UK and Ireland winner, becoming in 2006 the largest revenue creator for Genesys in the whole of EMEA. NCR Pakistan has been given the ECEMEA award for its outstanding performance over the last five years and Newpoint – Orange Business Services won in Southern Europe, after winning a number of key accounts in 2006 in France and North Africa.

Intelleca received the Genesys New Partner of the Year Award after building the leading Genesys partner practice in Africa in under a year with a large, highly-trained team solely representing Genesys solutions. Intelleca has managed this through its long term relationship with Genesys VoiceGenie and via the acquisition of InContact, a specialist provider of Genesys contact centre solutions.

Swisscom, EMEA Managed Services Partner of the Year, has achieved rapid development of its Managed Service Platform in Switzerland with an aggressive go-to-market strategy. The platform has already achieved considerable success in its first six months and expanded Genesys’ reach into the mid-market sector.

“To offer any solution in our industry to as diverse a customer base and geography as we face in EMEA requires an extensive partner network,” stated Nicolas Kaploun, Genesys senior vice president for EMEA. “Partners are an extension of our open, flexible and highly- scalable architecture and offerings. We are extremely proud to have such a wide range of partners to ensure the complete integration of our offerings across the region.”

About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service – to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com.

About Genesys Telecommunications Laboratories, Inc.
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved adjusted proforma revenues of Euro 18.3 billion in 2006 and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities transferred to Thales]. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com