Genesys Awarded CRM Excellence Honors For Second Consecutive Year

Customer J.B. Hunt Demonstrated Improved Communications and Increased Profitability

SAN FRANCISCO, June 23, 2003 – Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), today announced that it has received the CRM Excellence Award from Customer Inter@ction Solutions Magazine. The award recognizes companies based on actual results their solutions have delivered to businesses implementing customer-focused technologies.

Genesys was selected by Customer Inter@ction Solutions based on its success with J.B. Hunt Transport Services, Inc., one of the largest transportation logistics providers in North America. By utilizing Genesys Framework and Genesys Suite 6.5, J.B. Hunt improved its customer communications and increased its profitability in its 17 call centers. With Genesys, J.B. Hunt decreased its call abandon rates and the average speed of answering a business-to-business phone call went from 41 seconds to four seconds.

“Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients,” said Nadji Tehrani, chairman and CEO, TMC. “Genesys has demonstrated to the editors of Customer Inter@ction Solutions that their products and services have substantially improved the processes of their client’s businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset…their customers.”

“We are dedicated to the success of our customers, and applaud the tremendous results J.B. Hunt has achieved with their customer service initiatives,” said Laurent Philonenko, chief operating officer of Genesys. “Genesys continues to deliver customer service solutions so that companies can achieve excellence in business and exceed customer expectations. We are pleased to be honored for our efforts and our ability to provide our customers with the powerful functionality they require to compete.”

Genesys offers an integrated set of contact center solutions, including Enterprise Routing, Network Routing, Workforce Management, Outbound Contact, Internet Contact and Universal Workflow. The suite offers the benefits of streamlined installation and suite-wide management and reporting, helping business bring new customer contact management functionality quickly to market. In addition, Genesys offers Voice Portal, an advanced voice self-service software solution that provides access to Web-based information from any phone; Genesys Expert Contact, which extends the customer’s reach beyond the contact center to subject experts throughout the company; and Genesys IP Contact Center, a next generation interaction management solution that extends Genesys’ integrated suite of proven products to Internet Protocol (IP) networks.

About TMCä
Since 1972, Technology Marketing Corporation (TMCä) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMCä publishes two magazines: Customer Inter@ction Solutionsä and Internet Telephonyâ , two online publications, Planet PDAä Magazine and BiometriTechä Magazine, and a series of e-mail newsletters. TMCä is also the first publisher to test new products in its own on-site laboratories, TMC Labsä, and provide factual and unbiased product reviews. TMC also produces INTERNET TELEPHONYâ Conference & Expo, Planet PDAâ: The Enterprise PDA Event and BiometriTech Conference & Expo. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.

About Genesys
Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel, is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organizations and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day. Sophisticated routing and reporting across voice, e-mail and Web channels ensure that customers are quickly connected to the best available resource – the first time. Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management. Visit www.genesyslab.com for more information.